Casino Heroes Review
Overview
Casino Heroes is a whole new format of online casino. It is a closed RPG-world where you travel to different islands, completing tasks and defeating zombies.
Read Full ReviewDiscover the online casino Casino Heroes and its main important features such as the license it holds, the information about minimum bet and maximum bet rates, minimum and maximum deposits you can make at a time, as well as daily, weekly and monthly limits on money withdrawals from the casino Casino Heroes. Check the Casino Heroes website traffic for 3 months to understand the players activity. Casino Heroes Mobile Casino Review Those who like to do their gaming on the go are in luck. While the desktop version of the site is powered by flash, the mobile application can be used on pretty. A name like Casino Heroes conjures up images of having to travel to exotic destinations to do battle with the forces of evil, and the great news is you can do exactly that at Casino Heroes – winning Hero Free Spins, Super Hero Free Spins, and Mega Hero Free Spins as you do so!
Read Users ReviewsDetails
| Casino | Casino Heroes |
|---|---|
| Website URL | https://www.casinoheroes.com/ |
| Founded | 2015 |
| Headquarters | Hero Gaming Limited and Hero Island N.V, Level 0 Spinola Park Triq Mikiel Ang Borg St Julians SPK 100, Malta |
| Support Number | - |
| Support Types | E-mail, chat, FAQ |
| Languages | Swedish, Norwegian, German, Finnish, English, Chinese |
| Casino Platform | Hero Gaming Limited and Hero Island N.V. |
| No deposit bonus | No |
| Minimum 1st Deposit | 10€ |
| Bonus for 1st deposit | 100% (up to 50€) + 50 free spins (10x5 days) |
| Bonus for 2nd deposit | 100% (up to 50€). From 50€: 75 free spins per Swirly Spin slot |
| Bonus for 3rd deposit | No |
| Main BONUS | 100% (up to 50€) |
| RTP | - |
| Free demo-games | Open Demo |
| Regulated | |
| Regulation | Malta Gaming Authority (no. C61794), Government of Curacao (no. 8048/JAZ2015-004), United Kingdom Gambling Commission (no. 000-048300-R-326623-001) |
| Software | NetEnt, Microgaming, Play’n’GO, Betsoft Gaming, Rabcat, Yggdrasil Gaming, Push Gaming, Playson, Evolution Gaming, NYX |
| Games count | 1100+ |
| Games except slots | Roulette, Blackjack, Baccarat, Poker, Mahjong |
| Deposit Methods | VISA/MasterCard, Neteller, PugglePay, Skrill, Trustly, Zimpler, EcoPayz, Neteller, Bank Transfer |
| Withdrawal Methods | VISA/MasterCard, Bank Wire Transfer, Neteller, Skrill |
| Time of withdrawal | 3-5 days - bank cards and accounts, 1 day - E-wallets |
| Limits for withdrawal | Min 20€, max 2000€/transaction |
| Account Currency | EUR |
| US Traders Allowed | |
| Prohibited countries | China, France, Guadeloupe, Hong Kong, USA Martinique, Reunion, etc. |
| Mobile version | |
| Security | SSL, GamCare, BeGambleAware |
| Overall Score | 6/10 |
Casino Heroes Full Review
Contents
- 1. Casino platform
- 2. Bonus policy
- 3. Replenishment and withdrawal of funds
- 4. License and regulator of the casino
Casino Heroes is a whole new format of online casino. It is a closed RPG-world where you travel to different islands, completing tasks and defeating zombies.
This interesting project has united a large audience from Europe and the Far East. But in Russia it remains relatively unknown. So what is it – a big provocation or a legally qualified establishment? Is Casino Heroes a scam or a respectable casino? Let’s find out right away.
Casino platform
The platform was designed in 2014, and the operator managed to receive its first license in 2015. Therefore, some sources get confused, indicating the year of its creation. Nevertheless, Hero Gaming Limited and Hero Island N.V., which, by the way, also owns Betser Casino, did their best: this is really a well-designed, informative and fascinating casino.
Casino Heroes is adapted to different types of devices, browsers and screen resolutions. Pages load quickly (especially given the presence of various graphic elements), the elements do not “overlap” each other.
There are only 6 language versions: Swedish, Norwegian, German, Finnish, English, and Chinese. So it is obvious that the platform is not intended for the CIS countries and Russia. And, although these countries are not included in the list of unauthorized users, it is impossible to indicate them during registration.
The security of users on the website is ensured by the anti-virus system. All the transactions are conducted over a SSL security protocol. In addition, Casino Heroes collaborates with human rights organizations (BeGambleAware, etc.) and organizations that fight against ludomania.
Online version of the casino
The official website of the casino is designed in the style of role-based battles: an unobtrusive dark blue background, a map of “battles”, interesting characters and a lot of tooltips simulating training of a real RPG game. The user “travels” to the islands that are opened by betting.
In addition to the island map, there is a standard game lobby. It is traditionally divided into blocks of categories, and at the top there are several similar tabs: Slots, Blitz Games, Live Casino (temporarily inactive), Jackpot Games, Roulette, Blackjacks, Table Games. There is also a search box if you want to select a particular game by its name.
The collection contains more than 1,100 game titles, but quite a few categories: slots, card (Blackjack, Poker, Baccarat) and table games (Roulette, Scratch). For some reason, live products are temporarily unavailable.
The menu is very short and almost doesn’t provide any information about bonuses, program of accumulation of the game currency (rubies) and replenishment/withdrawal methods. On the plus side, all the detailed information on licenses and documents regulating legal relations is available in the footer.
From the first seconds, the website impresses you with its unusual design, and therefore a certain scantiness of the functionality can be forgiven.
Mobile version
The mobile version of Casino Heroes was also launched in 2015. This application for Android devices (from version 4.0) and iOS (from version 6 and higher) is significantly inferior to the browser version in terms of the number of games: there are only a few dozen of them.
Apart from this, the formats are similar: both in the number of bonuses and in the game progress strategy. The mobile menu is more succinct: all the information of the footer is united with the main sections in a small list that can be quickly scrolled through.
The version is quickly installable (like most mobile casinos), and the registration takes about a minute (the time indicated by the operator is 34 seconds, however you need to wait for the SMS with the confirmation code; but we’ll tell you about this). The profile is adapted to the mobile devices, so there are no problems with small buttons or unreadable text.
It is a good application, which lacks only the diversity of the game collection.
Downloadable version
No downloadable version is offered by Casino Heroes. Currently, all the services are obliged to be mobile and independent from physical locations, so an old-fashioned PC-agent can rarely be found in the modern gambling world.
At the same time, no one denies the advantages of a PC agent: none of the other versions can boast of the possibility to build such good graphics (you can unpack additional files on the computer that won’t affect performance, as in a browser or smartphone) and independence from the provider blockings (if it is not authorized to use a certain casino in your country, it will be problematic to download it even from Google Play/App Store, whereas the offline agent will remain intact). In addition, the mobile version requests access to all data on your device, whereas when playing on a PC, you keep your privacy.
Live casino
Unfortunately, the Casino Heroes live zone is temporarily unavailable. You can only play board/card games in the video format.
At the same time, a live casino is popular among users and usually brings the greatest income to an establishment (only tournaments can compete with this area and then not in all cases).
It is to be hoped that the operator will resolve the situation and we will be able to enjoy “Live” Poker, Roulette, Baccarat and Blackjack.
Presented game developers
Casino Heroes cooperates with a small list of trusted developers beloved by users: NetEnt, Microgaming, Play’n’GO, Betsoft Gaming, Rabcat, Yggdrasil Gaming, Push Gaming, Playson, Evolution Gaming, NYX.
Speaking about the software of the above-mentioned developers, first of all, it is worth noting the unbiased random number generators, which have been verified many times by regulators and specialized organizations. In addition, the studios impose strict bureaucratic criteria for partners.
Cumulatively, all of this creates a good impression of the provider.
Personal account
It won’t take muсh time to register at Casino Heroes, but the user must specify and confirm a lot of personal data.
In the first step, you need to enter your e-mail, name and password (there are a number of requirements that will appear as tooltips when you complete the fields).
Next, you need to specify your residence address (along with the postal code – according to it, the system verifies whether the location of your device and the entered address data match).
In the third step, you need to comfirm your mobile number: an SMS with a 16-digit access code will be sent to the phone.
Upon successful completion of all these steps, you finally have your personal account. Everything is simple here: information about the current account (real currency, game currency: rubies), crediting/debiting history, data to be adjusted, connected/available bonuses and deposit services.
By clicking on the logotype, you can move to the game lobby, and by clicking on the profile icon, you will again go to the profile.
Bonus policy
The most interesting part of the casino’s bonus program is undoubtedly the accumulative system. The start package is also not bad, but it offers strict wagering conditions. There are other interesting bonus offers. Except that the promotional codes are no longer valid at Casino Heroes.
Let’s consider each category of promotions separately.
No deposit bonus
Casino Heroes doesn’t offer no deposit bonuses. We believe that it’s all about the provider’s desire to avoid the flow of fraudulent withdrawal requests. The thing is that such actions “tempt” dishonest users to get funds on the account, and then to try to withdraw them, even without wagering.
Deposit bonuses
Casino Heroes offers deposit bonuses for the first 3 deposits:
- Bonus for the first deposit: 100% (up to €50) + 50 free spins (10 х 5 days).
- Bonus for the second deposit: 100% (up to €50).
- Bonus for the second deposit of more than €50: 75 free spins for Swirly Spin Slot.
A wager for all of three bonuses is x40. Wagering time depends on the gift: for free spins it is 30 days, for cashback – 60.
Cumulative bonuses
Casino Heroes has introduced an interesting bonus currency accumulation system – rubies.
They are awarded for defeating bosses in quests, trips, victories in tournaments and replenishment of an account: 1 ruby is given for a €75 bet.
The administration places the prize currency in the “chest”. If it is not wagered, it can be “lost”. After wagering (with the same x40 wager, as in all other promotions offered by the casino), rubies go to the account of the client who can exchange them for real currency or spend on prizes in the Ruby Store.
Regular bonuses
They are free spins credited for each replenishment of the account, depending on the amount: 25 free spins are given for making a deposit of €10–19, 60 free spins for a deposit of €20–29, and so on. The wager is the same: x40. And the period during which the player must fulfill the conditions of the promotion so that the bets are not lost is also 30 days.
It is important to know: in the process of betting, funds are debited primarily from a personal account, and only then – from the game one. Accordingly, if you don’t wager your bonuses you will incur losses from your own funds.
Tournaments
They are quests to the countries and islands marked on the map. Most often, this is a one-week promo. Prize pools can reach up to 15,000,000 euros.
In addition, there are traditional tournaments with the progressive jackpot slots.
Club of players/loyalty program
We have not found any VIP program from Casino Heroes. Obviously, it is “replaced” by the bonus point accumulation system, which encourages users to be active.
Replenishment and withdrawal of funds
A significant disadvantage of the casino lies in the fact that you can use only one currency: euros. In principle, the choice of this monetary unit is explained by the fact that the casino focuses primarily on players from Europe. However, it is not always convenient. In addition, residents of the Far Eastern regions who may register on the website (the Chinese, for example) will be forced to pay a conversion fee.
As for the replenishment and withdrawal methods, everything is somewhat better here. You can deposit money in several ways: VISA/MasterCard, Neteller, PugglePay, Skrill, Trustly, Zimpler, EcoPayz, Neteller, bank transfer. The minimum amount is 20 euros.
The funds are credited to the account instantly, and the welcome bonus of Casino Heroes is credited immediately afterwards (if you have not refused it).
The withdrawal procedure sets not only minimal restrictions (the same 20 euros), but also the maximum amount: no more than 2,000 euros can be written off per transaction. In addition, the Terms and Conditions indicate that the administration has the right to divide the winning of more than 20,000 euros into several payments and pay in installments (but we will return to this later)
You can use VISA/MasterCard, Bank Wire Transfer, Neteller and Skrill to withdraw your funds. The timeframes of the transaction depend on the selected service and can reach up to 5 business days, not counting the time for processing the request by the administration.
Complaints about withdrawal
Feedback about Casino Heroes shutters a beautiful image created when considering the concept, design and functionality of the website. Many users refer to issues with payments in this casino: standard refusals to withdraw funds or even ignoring the client, a long verification procedure that does not lead to anything in the end, and even situations when the funds sent by the client are not credited to the account (even in the presence of bank statements, the support service refuses to admit an error on its part).
In general, the service at the casino turned out to be a disappointment for the majority of clients who expressed their opinions online.
License and regulator of the casino
Hero Gaming Limited has obtained licenses of three different regulators: Malta Gaming Authority (the company’s registration number – C61794), Government of Curacao (sublicense number 8048/JAZ2015-004) and United Kingdom Gambling Commission (license number – 000-048300-R-326623- 001).
This indicates the desire of the provider to play fair and responsibility towards the players. However, for the sake of completeness, we should also read the Service User Agreement, which reflects the main details of the legal relationship between the player and the casino management.
Complaints against the casino
As we have mentioned above, the comments about Casino Heroes contain a lot of criticism. In addition to groundless, from the point of view of clients, refusals in payments, the work of the client support service, which can ignore the client or respond with standard phrases (users even suspect that these are robot-generated answers), is causing discontent.
Where to complain against the casino
If you face an injustice, as a client of Casino Heroes, you must first write to the casino technical support. There is no special box for submitting claims against the casino, therefore you should send your letter to the main email address: support@casinoheroes.com. We do not recommend that you leave a request in the chat, as it has no legal force.
It can take up to 2 weeks to consider your claim – these are standard terms for any provider. If after this period your situation is still not resolved, it makes sense to leave a request on the Malta Gaming Association’s website (in a special section) or contact one of human rights organizations: for example, ODR.
Casino support service
You can get in touch with the support service of Casino Heroes with the help of two channels:
- 24/7 online chat.
- E-mail support@casinoheroes.com.
In the first case, you will receive the response immediately. In the second case, you will have to wait up to 5 hours (at least, this time is indicated by the administration when you send a letter). Of course, we are talking about standard complaints, and not complaints, which, as mentioned above, are considered up to 2 weeks.
User Agreement (Terms and Conditions)
Terms and Conditions (User Agreement) contains a number of paragraphs that all players should know. After all, their non-observance may lead to loss of funds, and to account blocking. Let’s consider some of them.
Incorrect/false information
The user is responsible for entering correct personal data. And if the data provided by you are incorrect (it does not matter if you made a typo or intentionally misrepresented the information), the administration may regard this as a violation of rights and block the account.
Therefore, we recommend taking seriously the registration procedure.
Suspicion of fraud
If you are suspected of fraud, an account can be blocked without prior notice. Usually, the reasons for this are unverified data, documents that are difficult to identify or user actions in the game (using strategies, for example).
Verification before payment
Casino Heroes payment managers are entitled to conduct additional payout verification procedures. Consequently, if you win more than 1,000 euros, you will need to provide copies of your passport, utility bills or other supporting documents.
Payment by installments
If the payment exceeds the amount of 20,000 euros, the administration reserves the right to transfer it to you in installments during a “certain period of time” (unfortunately, the operator doesn’t specify the exact period)
Inactive account
Inactive and dormant accounts are the profiles that have not been accessed for a specific period of time. In the first case it is 12 months, in the second case – 3 months.
If you have not accessed your account during this period of time, then upon prior notice (and if you have ignored it), the administration assigns it the appropriate status and starts charging an account maintenance fee in the amount of €5 per month. When you activate your account, you can, of course, return this money, but only if you prove that you could not log in to your personal account for objective reasons (no Internet connection, health problems), and not by forgetfulness/negligence.
In other cases, the money will be charged until the balance is reset.
Casino Heroes 20 Free Spins
Assumption of all the risks
This section states: by registering on the website/in the application of Casino Heroes, you assume all the risks; any possible losses (direct or indirect) incurred by you cannot be presented as a claim against the casino. This includes technical failures, account hacking, and human errors.
Moreover: even in case of successful consideration of your complaint against the casino by third parties (say, MGA); the maximum amount of compensation set by the provider is 100 euros.
Therefore, we recommend that you are prepared for difficulties in obtaining your winning, if you decide to use the services of this casino.
Casino Heroes – prank, scam or fair casino?
Casino Heroes has left a dual impression. On the one hand, there is a great concept, interesting games, a diverse bonus policy. And its compliance with the chosen position commands respect: the establishment is open mainly for European countries, and its functionality corresponds to this orientation.
In addition, Casino Heroes has no problems with the license, and human rights organizations are on the list of its partners.
It would seem that the casino respects its clients. But numerous reviews and comments on the Web indicate the opposite: players are ignored, they are often denied payments and are subject to strict requirements. And the User Agreement practically leaves no chance of achieving justice: its acceptance (and you cannot refuse to accept it when registering your account at Casino Heroes) removes all responsibility for your losses from the operator.
Of course, Casino Heroes is not a scam, but we recommend using services with caution and only after reading all the documentation.
Conclusion
Casino Heroes is a bright and ambitious project. However, its colorful and adventurous atmosphere hides disrespect for people using the services of this establishment.
Is it possible to win at Casino Heroes? It’s up to you to decide. However, we are definitely not including it in the list of recommendations.
Play now!They say not all heroes wear capes and you’ll find very few capes in this Casino Heroes review, unless you count Gandalf’s robes. The operator more than makes up for this with an interactive and beautifully designed website. Gamification is the main objective with an emphasis on storytelling not far behind. It combines the classic online operator with a video game-style user experience to enhance your gameplay. The two-time EGR award winner launched in 2014 and has been entertaining players with ‘Islands’ you can move around to challenge bosses, and the ability to choose a hero as your avatar. J.R.R Tolkien has certainly inspired the designers here with characters such as a dwarf named Dwalin and a wizard named Gandalf, who sports some very Dumbledore-esque traits, included in the avatar list amongst Indiana Jones, Yoda, Lara Croft and a Samurai.
This Casino Heroes review will, of course, go beyond the superhero selection. I like to focus on a few significant features in my reviews such as the game library, mobile and liveoffering. I then check out the software used, payment options, the customer service available and try to find out a few interesting things about the company itself. Pick your favourite hero and let’s begin our quest!
Casino Heroes’ Games Collection
This operator will unfortunately not be winning any points for ease of navigation on its website. Finding information about games and developers here was like pulling teeth and it seems the available information isn’t always kept up to date. The website does house a seriously good selection of games despite the clunky navigation, almost 700 in fact. The bulk of the game library is made up of slot games with a good range of table games, video poker and an enormous live dealer suite provided by Evolution Gaming and NetEnt. The slot games are provided by a good range of developers, although finding an exact list has proven to be very difficult. Included on the list at least are Push Gaming, Pragmatic Play, Thunderkick, Quickspin, Yggdrasil, Play’n GO, Playson and, of course, industry giant Microgaming. The Mahjong Exchange table game stands out as something a bit different alongside the regular table game selection. Fortunium, a new steampunk themed slot, Wild Swarm and Jumanji are among the many exciting new slot games available on the site, which is constantly being updated with new games and developers coming aboard.
The game lobby cannot be described as intuitively laid out and it may take you a lot of scrolling to find the game you’re looking for but at least this will give you the opportunity to see and appreciate the enormity of the selection. One thing I think should be standard in all online operators is free play mode on slot games, so players can make an informed decision before they spend their hard-earned money. This website only offers free play mode on slot games only if you are not logged in to a member account, meaning every time you want to try something out you must log out of your account and then back in again should you choose to wager your funds. From a user experience standpoint this can be a bit annoying. For a website that offers free play on all of its slot games, take a look at Grand Ivy.
Casino Heroes Reviews
Casino Heroes Live
Very new to this operator, the live gaming was launched at the end of May 2018. As with all good online operators, it has selected the industry’s finest live dealer game developers Evolution Gaming and NetEnt. If you have read any of my other reviews of websites using Evolution you will know that it is my favourite. With its own croupier training academy, you can be sure that its standards are high and uniform across the board – in all manner of live games. NetEnt is known for its ability to do it all and do it well, as a multi-award winner in slot provision. Its live dealers are also of a very high standard. It’s always nice to see more than one developer in a live offering so you can be sure that players are offered a large variety of games with diverse themes and dealers. All of your favourite live games are provided, from roulette to baccarat and poker, all with a wide range of dealers, themes and bet limits available. My favourite Dream Catcher money wheel game is also available, meaning I can give this live game offering my seal of approval.
A Heroic Mobile Option
One thing I like in a smartphone or tablet offering is a downloadable app. Casino Heroes mobile ticks this box although you will only be able to download the app if you have an iPhone or iPad and access to the App store. Android users miss out again in what is becoming an increasingly common issue with apps, they’re just not widely available for Android as Google has only recently let them in to the Google Play store. To make up for this, the website is fully optimised for mobile use and you can pin it to your device’s internet home screen for quick access. The website is intuitive, simple to use and available in five languages. Bonus spins can be transferred to your handheld device with a quick chat to customer service. The bonuses are also available for customers who prefer to take their slots to go. The gamified approach really sings on a handheld device, where marching your avatar hero through the islands fighting bosses feels similar to any of the best adventure games in the App store today.
Casino Heroes Bonus Bash
The Casino Heroes bonus welcome offer is a four-part deposit offer (or free spins offer), meaning you will have to make four separate deposits totalling £1,150 before you are eligible to receive the advertised amount of £400. The minimum deposit required to activate the promotion is £10, meaning if you would like to make smaller deposits you are still eligible for a little extra coin. Alternatively, you can deposit a total of £250 to receive 600 free spins on selected games. Normally, free spins are only redeemable on the same old pre-selected games like Starburst, but this time, the operator offers free spins on some of my favourite slot games. Yggdrasil’s innovative Jungle Books and the awesome Finn and the Swirly Spin from NetEnt are the highlights of this offer for me. Wagering requirements are something you should always pay attention to when considering an operator’s welcome bonus. In this case, the bonus must be wagered 40 times and funds will only begin to be wagered after any deposited funds have been wagered. This means that if you get an extra £50, you will need to wager a total of £2,000 to pass the wagering requirements! Not all games count towards wagering, so you need to be careful where you place your bets if you’re after that bonus. It’s best to stick to slot games which count 100% towards your wagering, while playing roulette is not so wise here as it only counts for 5%.
Sonic Heroes Casino Park
Rubies
Rubies are the currency of Heroville and can be traded in at the ‘Ruby Store’ for free spins. Rubies are earned by playing games, from promotions and by winning Boss Fights and finding Treasure Bags on your travels around the islands. This seems like a job for Indiana Jones, so I would suggest changing your Hero avatar to Indy if you’re in search of these gems. Rubies earned by playing games are yours to keep (at £75 a pop you’d expect them to be) while those earned in Boss Fights or found in Treasure Bags expire after a few weeks or months, so it’s always good to check the terms and conditions to make sure you don’t miss out!
Seasonal Islands
While there are already three exciting islands you can travel around: Treasure Island, Rock of Riches and Mythical Mountains, sometimes, as a promotion, new islands are added for a limited time. For example, for summer 2018, Heroville has grown to include Summer Island with 15 new bosses and hidden rewards. This island is only available on weekends.
A Secretive Software Selection
I must say I’ve never found it so difficult to determine which software developers an operator partners with before. Offering only a short list in the footer of its homepage, Casino Heroes occasionally announces the addition of a new developer on twitter but these are not added to the footer. No option to sort games by developer makes it almost impossible to create an accurate list. I do know that Yggdrasil, Push Gaming, Quickspin, Microgaming, Play’n GO, NetEnt, Playson, Evolution Gaming, Thunderkick, Pragmatic Play and Realistic Games are available here, but I cannot confirm whether these are all of the developers featured. See how these software developers compare to others in my best software assessment.In terms of web development, this gamified approach is promising, if a little lacklustre. The choice of heroes for your avatar is great, but there is little you can do with this character beyond reading about their abilities. It is interesting to note that it gave Gandalf a history that seems to be borrowed from Dumbledore – this hybrid sure sounds like a hero to me. I appreciate the efforts towards revolutionising online casinos and look forward to seeing how it takes this concept further in the future. If you’re looking for something just as high-tech but less secretive, have a look at the best new online casinos for operators with well-designed sites and great developer selections.
Not so Heroic Payment Options
A little bitmore bad news for this Casino Heroes review. Similarly to the software developer information, any questions you might have about payment options are not simply answered by a quick scan through the FAQ section, or any other section for that matter. After spending a little too much time investigating payment options, I have come away with little more knowledge than the following: debit cards Visa and Mastercard are accepted along with Trustly and e-wallets Skrill and Neteller. Listed in the footer of the home page are Zimpler andecoPayz along with the previously listed options, although when attempting to make a deposit these options were not available to me. I would not consider this a wide range of options though many of the most popular are covered, with the exception of PayPal. If PayPal is your preferred deposit method, I’d recommend looking at my review of PayPal friendly operators.
Company Details and Customer Service
Launched in 2014 under the name Casino Saga, the operator found itself being threatened with legal action by King.com, creators of a series of games named ‘saga’ including the popular Candy Crush saga, before opting to change to Casino Heroes UK. A much better name in my opinion. Founded by Georg Westin, former CTO of Betsafe and co-founder of Happy Bingo and Casumo, this operator is in experienced hands. Most recently the operator won the Casino Product of the Year award at the 2018 Global Gaming Awards.The Customer Service options are reasonably good with Live Chat provided by Zendesk and email available. It can be annoying when an operator does not offer phone support for problems that are not so easily explained via chat or for people who do not feel comfortable asking for support via computer. The FAQ section is quite comprehensive so I would recommend searching for relevant information there before reaching out.
| Company Profile: | Customer Service: | Software: |
|---|---|---|
| Company Name: Hero Gaming Limited | Languages: English | Provider: NetEnt, Quickspin |
| Online Since: 2014 | Phone Number: None | Browser/Download: Yes / Yes |
| Licence Number: 326623 | Working Hours: 10:00 – 00:00 | iOS: iOS 8.0 or later |
| Email: support@casinoheroes.com | Android: None | |
| Technical Audit: Undisclosed | Live Chat: Yes | Windows: 8.0 or later |
Casino Heroes Review in Conclusion
This Casino Heroes review shows that the operator ticks all of the boxes of my tried and tested criteria, making it something I am willing to recommend to you, dear punter. The approach of gamification and a focus on storytelling takes the online experience to a new level, making for opportunities to play in between the games you choose to bet on. While I may be disappointed with the lack of capes, the inclusion of a wide variety of heroes to choose from is something special. Especially if you’re a Tolkien fan with the names Gandalf and Dwalin plucked straight from the pages of The Hobbit while Lara Croft and Indiana Jones were only given nicknames – perhaps a copyright issue? Either way, it’s giving you options if you’re looking for something a little different, making it easy to see why Hero Gaming was awarded the 2016 EGR Rising Star award.
- Heroic Efforts
- Unique Gamified Casino
- Varied Game Selection
- No Downloadable Android App